In the RMA (Return Merchandise Authorization) repairs and inspections of delivered products and devices are handled.

For effective RMA processing, you will need an RMA number, which you can request by e-mail at

Ideally, you should provide us with the following information when requesting the RMA number:

  • Product name plus serial number, if applicable
  • Description of the defect

Our RMA team will then assign you an RMA number and provide you with further information about the RMA.

Please also feel free to contact us at the above contact details for any RMA related questions.